1033 Reviews Found
Confirmed Sales Customer
Devin Lindsey was excellent he is very patient
Tamara M.
BEDFORD HEIGHTS
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tim Lally Chevrolet! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again. - Ashley Customer Care Specialist
Confirmed Service Customer
The staff is awesome and genuine to my concerns.
Canadia B.
CLEVELAND
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Tim Lally Chevrolet and we hope to see you again soon! - Ashley Customer Care Specialist
Confirmed Service Customer
Everything was planned organized and didnt take as long as I thought.
Aiesha S.
CLEVELAND
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again. - Ashley Customer Care Specialist
Confirmed Service Customer
Brandon, Service Advisor, did an outstanding job keeping me updated on what was checked and the status of the job
Phillip E.
SOLON
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are happy to pass along your comments to the team here at Tim Lally Chevrolet! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again. - Ashley Customer Care Specialist
Confirmed Service Customer
My experience was very favorable as always. I was at the dealership for an oil change and fluid check. It was performed within an hour. Then I was able to carry on with my other responsibilities.
Leslie B.
CLEVELAND
Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again. - Ashley Customer Care Specialist
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Ashley Customer Care Specialist
Business Response
Thank you for choosing Tim Lally Chevrolet as your first choice for all your automotive needs! -Ashley Customer Service Specialist
Confirmed Service Customer
The service advisor was very friendly and knowledgeable. The only issue I had was waiting 1.5 hours for an oil change.
Robert A.
SOLON
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! -Ashley Customer Care Specialist
Confirmed Service Customer
It's a great place and wonderful people just always spend more money EVERYTIME
Tracey S.
CLEVELAND
Business Response
Hi, thank you for the high star rating! We sincerely value your business and look forward to your next visit! -Ashley Customer Care Specialist
Confirmed Service Customer
I had my oil changed and filter, along with a 27 point inspection. They were suppose to rotate my tires also, but they did not because my key fab was not working correctly. They could have used their diagnostic equipment to rotate the tires, which would have created the correct digital readouts of my tire pressures, per the correct tire. They wanted to charge me for the diagnostic equipment usage for the rotation, but I said I am not going to pay any more money for the oil change. I left without the tire rotations.
Kenneth S.
INDEPENDENCE
Business Response
Hi there, I would like to get some more details about your experience with us. Please contact me at (440) 232-2000 or I can be reached at CustomerCare@TimLally.com to discuss your concerns, as your satisfaction is of utmost importance to us. - Ashley Customer Care ..
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again. - Ashley Customer Care Specialist
Confirmed Service Customer
My experience was somewhat disappointing. My service technician Joe was alright, but conflicting information is very disturbing. I am not sure if I can really trust the service I receive.
Denise G.
SHAKER HEIGHTS
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please contact me at (440) 232-2000 or I can be reached at CustomerCare@TimLally.com to discuss your concerns, as your satisfaction is of utmost importance to us. - Ashley Customer Care Specialist
Business Response
Thank you for choosing Tim Lally Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Sales Customer
This is the fourth time I have tried to buy a truck, it never had worked out. Then I went to talk to Alex and Joey. They literally lined up all the trucks with options that I was curious about so I could get a real feel for what suited me and my family best. There was no pressure and although I know they wanted a sale both my wife and I got a clear impression that they were more interested in us getting the perfect truck than just one they had on the lot. They worked within our budget and helped prioritize features that we wanted/liked. I left with my dream truck. I WILL be buying my next vehicle from them. I know that I got a good deal and they got the sale, couldn’t be happier.
Angelo N.
CLEVELAND HEIGHTS
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Tim Lally Chevrolet. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us! We sincerely value your business and look forward to your next visit. - Ashley Customer Care Specialist
Confirmed Sales Customer
Excellent service very happy salesman helped me in every way possible.
Corada W.
MAPLE HTS
Business Response
Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Ashley Customer Care Specialist
Confirmed Service Customer
Joey Hurtuk did a great job. I love my new Chevy Blazer very much.
Jennifer M.
BEDFORD
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Service Customer
Subjective pricing. I received three different rates fir the service. Also customer service representative changed pricing within 2 minutes. This makes the customer weary of the ethics of staff. Also, mechanics were unable to tell me why after 6 years of having the truck and it being in their position for an hour and half that my driver mirror and back window were tinted. Staff matter of fact explanations were professional yet questionable in regards to sincerity. Place had few customers but still had long wait for a oil change. Manager was called. He charged the middle rate. I was initially given 50.00on phone. Then 75 in person, then over 100 the following day. Also Saturday environment was much more laxed. Seasoned professional were lacking and noticeably not there.
Lisa S.
SHAKER HTS
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact me at (440) 232-2000 or I can be reached at CustomerCare@TimLally.com to discuss your concerns, as your satisfaction is of utmost importance to us. - Ashley Customer Care Specialist
Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again. - Ashley Customer Care Specialist
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Ashley Customer Care Specialist
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Tim Lally Chevrolet and we hope to see you again soon! - Ashley Customer Care Specialist