925 Reviews Found
Confirmed Service Customer
It was cool you guys gave me an oil change @ last minute, but information about my tires were typed on my work order wrong!!!! ����
Harold G.
WARNSVILLIE HTS
Business Response
Thank you for your feed back Harold, I would like to get some more details about your experience with us. I can be reached at CustomerCare@TimLally.com to discuss your recent service visit or at 440-232-2000. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Service Customer
Your staff was very professional and courteous. My vehicle was repaired same day and I���m very pleased with the work that was done. I���ll definitely be returning for future service.
Stella N.
CLEVELAND
Business Response
Thank you for choosing Tim Lally Chevrolet, Inc. as your first choice for all your automotive needs! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Service Customer
My appointment was at 9:30 and didn���t leave the dealership until 1:40. The wait was ridiculous.
Maya V.
CLEVELAND
Business Response
Thank you Maya for this feed back! I apologize the wait time was longer then anticipated! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Business Response
Your satisfaction is important to us, so we want to thank you for choosing Tim Lally Chevrolet. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Service Customer
I have worked with Tim Lally Chevrolet for many years. Both as a business partner and a customer. This has given me an extraordinary perspective of this business. They have never made a mistake on my cars, but I have personally witnessed a handful of others over the years. Mistakes are not 100% avoidable, right? So the question that needs answered is how does Tim Lally handle mistakes. I can tell you every time I observed the handling of a mistake it was upfront an fully disclosed. They did not grovel, thank goodness because that would have been disappointing. But what they did do was handle it professionally, apologize and more than fairly made it right. Asking for anything more than that out of your dealership is unrealistic and borderline sinful. No, it is sinful. If you want an honest, professional and a dealership that truly tries to get it right, this is the place for you.
David B.
CUYAHOGA FALLS
Business Response
Hi there, thank you for taking the time to leave a review for us at Tim Lally Chevrolet. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Sales Customer
Joey is the best salesman I have ever dealt with ay any dealership.
Nancy R.
AKRON
Business Response
Hi, thanks for your praise and kind comments about our team. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Service Customer
I was very pleased with how she accommodated getting my car back quickly for our trip.
Dominick P.
BROADVIEW HEIGHTS
Business Response
Thank you for choosing Tim Lally Chevrolet, Inc. as your first choice for all your automotive needs! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Sales Customer
Sale person was friendly and very knowledgeable, I felt confident that I was making a great choice in a new vehicle.
Douglas B.
GARFIELD HTS
Business Response
Hi, we are so happy to read such a great review about Tim Lally Chevrolet, Inc.! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Service Customer
While I waited for my 2015 stingray to get an oil change I test drove a 2018 ZO6 which I was very impressed and will be my next vehicle I buy from your dealership.
Phillip B.
CLEVELAND
Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Service Customer
The young lady that helped me did a great job in assisting me with the process. Can���t remember her name, but job well done. Thanks
Edward S.
MORELAND HLS
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Stephanie. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Service Customer
My service advisor, Matt Nagy, was fantastic. I had an issue with recurrence of an error message on my vehicle. Matt was so apologetic, I said things happens and it's not your fault, you're the advisor not the mechanic. He felt as if it was his fault because he represents the dealership. I understand that but I was not upset. I set up another appt. to bring my vehicle back to rectify the issue. I am COMPLETELY satisfied with the service I received.
Sandy M.
EUCLID
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Matt! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Service Customer
I was pleased with the service, however I was dissapointed that the service staff was inconsistent with wearing protective face masks due to the COVID-19 pqndemic.
Yolonda R.
BEDFORD
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Service Customer
Nice that you have a well qualified Corvette expert on staff. Brandon also was great from a customer service standpoint.
Matt B.
CHAGRIN FALLS
Business Response
We appreciate your positive review about your recent experience with us! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Business Response
Hi, thank you for the high star rating! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Service Customer
My experience with Tim Lally's service department has always been a pleasant.
William P.
CLEVELAND
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Confirmed Sales Customer
Passenger seat was broken on my first visit. Part was ordered. When it came in it was also broken and had to be reordered. When new part came in it was finally fixed this of course delayed my purchase by a few days.
James S.
BEDFORD
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist
Business Response
Hi, we really appreciate your positive review! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist