1071 Reviews Found
Confirmed Service Customer
This was my worst experience so far. My vehicle was towed to service. Ben was very nice and explained to me the issues with my car and the cost. I decided not to get it fixed as repairs were more than car is worth. I decided to look at vehicles with sales department with thought of possible trade in or sale of my car. John Case did not listen to me and I felt rushed the entire time. I specifically mentioned an Impala as my car of choice. He showed me 2 Malibus and a Cadillac then a Nissan Sentra. I was never asked about my price point on desired payment. I did advise I was not interested in a small car. I shared my profession and was told I may have a hard time with financing. I NEVER have a financing issue as I have a very decent credit score, but he didnt know that because he didnt ask and just assumed. I sold my car elsewhere, and also purchased a vehicle. What a shame. I gave Tim Lally three chances to earn my business in November. For the record, Ben gets a 5 star and John gets a 0. My family has been to this dealership many times with multiple vehicles, but this last experience may be our last time. Thanks for reading.
Sharaun F.
WARRENSVL HTS
Business Response
Hello, we regret to hear that your experience with us was not a more positive one. Please give me a call at your earliest convenience to discuss your recent experience . I can be reached at CustomerCare@Timlally.com or 440-232-2000 -Ashley Customer Care Specialist.
Confirmed Service Customer
I dropped my car off at 8:00 am and they told me nothing until 3:45 pm and then did not rotate my tires
Angelique W.
CLEVELAND
Business Response
Hi Angelique, I would like to get some more details about your experience with us. Please give me a call at your earliest convenience. I can be reached at 440-232-2000 or CustomerCare@TimLally.com -Ashley Customer Care Specialist
Confirmed Service Customer
The service rep's were very professional and attentive. They kept me informed of what was going on with my vehicle
Michael W.
CLEVELAND
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tim Lally Chevrolet. Thank you again for choosing Tim Lally Chevrolet and we hope to see you again. -Ashley Customer Care Specialist
Confirmed Service Customer
Everyone always friendly. Checks back from n you have n the waiting area
Holly W.
Hudson
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We sincerely value your business and look forward to your next visit! -Ashley Customer Care Specialist
Confirmed Service Customer
my family have purchased cars at Tim Lally for the last 50 plus years
Jerry F.
Maple Heights
Business Response
WOW! Thank you Jerry for being a loyal customer to Tim Lally Chevrolet! Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit! -Ashley Customer Care Specialist
Confirmed Service Customer
I felt that the environment at Tim Lally was a comfortable experience because how welcoming they were. As far as the service I felt that they helped and provided me with all the information I needed. That they were open minded to what I was looking for.
Elvin W.
CLEVELAND
Business Response
Hi, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit! -Ashley Customer Care Specialist
Confirmed Service Customer
Very Disappointed. After getting my tires rotated, my tire went completely flat the next morning. I was late to work and had no time to come back to the shop to get my tire repaired. Horrible service and very inconvenient on the Holiday. I hate I came here to get my car serviced.
Jamirra B.
BEDFORD
Business Response
Hi Jamirra, Thank you for taking the time to speak with me. If you have any additional concerns or questions I can be reached at CustomerCare@Timlally.com -Ashley Customer Care Specialist
Confirmed Service Customer
Change my oil and rotated my tires in a timely manner. Brought my son a water very friendly staff!
Latoya G.
CLEVELAND
Business Response
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care! -Ashley Customer Care Specialist
Confirmed Service Customer
We always have excellent service with our vehicles at Tim Lally
William C.
WALTON HILLS
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again. -Ashley Customer Care Specialist
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again. -Ashley Customer Care Specialist
Confirmed Service Customer
Very friendly, professional and fast service.
Carol C.
CLEVELAND
Business Response
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! -Ashley Customer Care Specialist
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again. -Ashley Customer Care Specialist
Confirmed Service Customer
I brought my car in & after several hours I was told that nothing was wrong with my vehicle. The very next day I experienced the exact same problem (Antifreeze leaking). I have another appointment tomorrow morning. I believe you didn’t want to fix my car because it is still under warranty. I am disgusted with your dealership.
Terri S.
CLEVELAND
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 232-2000 to discuss your concerns, as your satisfaction is of utmost importance to us. I can also be reached at CustomerCare@TimLally.com -Ashley Customer Care specialist
Confirmed Sales Customer
Joey is the best and has become a friend! This is the 3rd car I’ve leased from him - my wife and I will absolutely keep coming back.
Alyssa B.
CLEVELAND
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com -Ashley Customer Care specialist
Business Response
Hi, thank you for the high star rating! We look forward to your next visit! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com -Ashley Customer Care specialist
Confirmed Service Customer
It good only that i wish the price could be little lower for the transmission flush.but other than that is was good
Jonathan A.
GARFIELD HTS
Business Response
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com -Ashley Customer Care specialist
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com -Ashley Customer Care specialist
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Tim Lally Chevrolet and we hope to see you again soon! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com -Ashley Customer Care specialist
Confirmed Service Customer
I was treated like I was the boss, everyone was attentive and my vehicle was clean when finished
Mark B.
SHAKER HTS
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tim Lally Chevrolet. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com -Ashley Customer Care specialist
Confirmed Service Customer
Set appt for service at 45,000 miles whatever tat may be.. no true description on the website or cost, which was my main concern .. pulled in Joe Vitale politely greeted me told me to have a seat... normal check in is asking me about concerns which i had.. never happened..and asking me to initial on the services rendered, never happened... that was the last time I saw Joe... 45min later I ask Joe whats going on with my vehicle? He stated its almost done.. almost done with what? What services did you complete.. oil change, yes I need that.. but what else come with 45,000 mile service.. ? He needed to look... Joe I had concerns from the last time i was here and my car making noise, i wanted those concerns addressed..i have them look at it.. next thing i know my car was ready minutes later not enough time to look at my concerns... got to cashier i had no idea what my price would be because i did not know what services were rendered... cashier clueless.. I asked if she had something stating the needed services for 45k. Miles she went to ask Joe and came back.. I check only for an oil change got in my car and the cashier brings me an owners manual.. she pointed to the services and said this is yours.. well why is my manual outside my car? She stated Joe got it.. when? Shrugged shoulders... entire experience TOTALLY UNACCEPTABLE!!!!!! Never been soooo “unsatisfied “ with TimLally since I’ve been a customer... I Hope I do not have to experience this ever again. Signed Loyal customer, turned sour
Deandre B.
CLEVELAND
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 232-2000 to discuss your concerns, as your satisfaction is of utmost importance to us. I can also be reached at CustomerCare@TimLally.com - Ashley Customer Care Specialist