1007 Reviews Found
Confirmed Service Customer
Tim Lally is like visiting a good friend now - always honest about the status of my suburban, reliable, friendly staff, fast and professional service.
Jack L.
CHAGRIN FALLS
Business Response
Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again.
Confirmed Service Customer
Dropped the car off too have the rockers repainted under warranty, when I came too picked the car up the driver's side door had footprints on it from a tech pushing the door open. And boot scrapes across the speaker grill. The passenger side door was filthy, it was covered in dust and hand prints from the bodyshop area. Took me a half hour too clean the interior, clean up crew needs too do a much better job before returning the vehicles too the customers, found a few scratches throughout the car do to carelessness, but can't prove it so it's pointless too discuss it. If it was my Cruze I wouldn't have cared, but this is a ZL1 1LE that I'm still making payments on so couldn't let this sloppiness slide, it's the small things that really stand out too the customer.
Robert K.
WILLOWICK
Business Response
Thank you for taking the time to speak with me and addressing your concerns. We look forward to your next visit Robert. If you have any questions or concerns I can also be reached at CustomerCare@TimLally.com Ashley Customer Care Specialist.
Confirmed Service Customer
I sat in garage for quite a while no one assisted me, so I got out went in the room and told them they said someone would be with me shortly. Then after they waited on me he asked my name and said oh you early. Like me waiting for a while didn’t matter because I was early.
Sandra B.
CLEVELAND
Business Response
Thank you Sandra for your feed back about your recent service visit. If you have any additional concerns please give me a call at 440-201-9970 or I can be reached at CustomerCare@TimLally.com. Thank you again for choosing Tim Lally Chevrolet and we hope to see you again. Ashley Customer Care Specialist
Confirmed Service Customer
Came for a oil change at 11:20 ,my car was ready at 1:45 ,took to long for a oil change.
Cornelius S.
BEDFORD HTS
Business Response
Our Oil change services typically takes about 90 minutes after your scheduled check in time. Your services included with the oil change a multi-point vehicle inspection, tire rotation, laser alignment check, we also top off the fluids and check and fill the vehicles air pressure. We appreciate you bringing this experience to our attention so we can better improve your next visit. If you have any additional concerns or any questions Please give us a call or I can also be reached at CustomerCare@timlally.com Ashley Customer Care Specialist
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again.
Confirmed Service Customer
Customer service was excellent. The waiting area was clean and content.
Travis E.
CLEVELAND
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Tim Lally Chevrolet and we hope to see you again.
Business Response
Hi, we are so pleased you enjoyed your visit to Tim Lally Chevrolet!
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Confirmed Sales Customer
Our salesman Vidi showed personal attention to us and there was no hassle or pressure.
Robert S.
CLEVELAND
Business Response
Wow, we're glad you had such a wonderful experience with us!
Confirmed Service Customer
Excellent service. All issues was addressed in a timely manner.
Krystle E.
MAPLE HEIGHTS
Business Response
It is great to hear everything was done quickly and to your satisfaction!
Business Response
Hi, thank you so much for your high rating.
Confirmed Service Customer
Everyone has been courteous and respectful and every time I came for mechanical work it was done quickly and efficiently . I'm proud to be a Chevy owner
Alberta A.
CLEVELAND
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Tim Lally Chevrolet and we hope to see you again soon!
Business Response
Thank you again for choosing Tim Lally Chevrolet and we hope to see you again.
Confirmed Service Customer
Great experience. Would have gotten excellent if could have been fixed while I waited. I was given a loan vehicle though. Will definitely be back and recommend
Raymond C.
AKRON
Business Response
We want all our clients to have a comfortable and stress-free experience with us ! We sincerely value your business and look forward to your next visit!
Confirmed Service Customer
My Service professional, Joe always gives me sound technical guidance on issues with all 3 of my Chevy vehicles that I bring for service. He's funny, thoughtful and personable. I also really love the sales representative who sold me my Tahoe, DeAndray Harrison. Once my display screen went out and he's so well verse in the vehicle that he was able to direct me to getting it to work again over the phone. He gave me a warm greeting on my recent routine service visit, recognizing my name on the service board. Keep up the great service Tim Lally Chevrolet!
Belynda W.
CLEVELAND
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tim Lally Chevrolet.
Confirmed Service Customer
The service guy came to once my vehicle was check in and stated that I need a wheel alignment,and( my) reply if it had been right the 1st time I would need to have it done,BEN Walker (service guy) reply I'M NOT GOING DOWN THIS ROAD WITH YOU AND GOT AND WALK AWAY. BEN WOULD NOT EVEN GIVE ME A CHANCE TO SAY DO THE WHEEL ALIGNMENT . IN OTHER HE DID NOT WANT TO HEAR THING I HAD TO SAY. Once I got home I call TIM LALLY and REPORT HIM FOR TREATING THE WAY HE DID. THE WAY HE MADE ME FEEL DID NOT FEEL GOOD AT ALL ABOUT TIM LALLY. THIS NOT MY 1ST RODEO ,BEING DRIVEN FOR A LONG TIME AND ALL MY VEHICLE HAS BEEN CHEVY'S.Ben has left a BAD TASTE ABOUT TIM LALLY AND GM CAR'S. Thank you for listening to my story. NOW I'M DRIVEN A VEHICLE THAT NEED A WHEEL ALIGNMENT.
Willa B.
CLEVELAND
Business Response
Thank you Willa for addressing your concerns with our service Manager Mike. We are happy that we were able to assist with your alignment and address your concerns! If you have any additional questions please give me a call 440-232-2000 or I can be reached at customercare@timlally.com -Ashley Customer Care Specialist