983 Reviews Found
Confirmed Service Customer
You all are always great to deal with and this time really went above and beyond getting out Tahoe ready to help us go pick up our son from college during the Covid-19 pandemic. Greatly appreciated.
Robert M.
BEACHWOOD
Business Response
Hi there! We're so happy we were able to help you out! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Service Customer
this is my second chance to use your services, the first time it was excellent, they found problems in my battery and they checked it well, this time I don't know if it was not included in the oil change offer but they did not check it, they just changed it and they washed on the outside, I like the service of the first time more than this, Thanks
Karla C.
PAINSVILLE
Business Response
Hello Karla, Thank you for your feedback! Our Oil Changes include a multi-point vehicle inspection, tire rotation, laser alignment check, we top off the fluids, check and fill the air pressure and a complimentary car wash. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Service Customer
They always do a good job when I bring it in for service and keep me up-to-date if there���s any recalls
Reiny Z.
MANTUA
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Service Customer
It���s always a great experience Tim���s
Jermaine B.
CLEVELAND
Business Response
Hi, we are so happy to read such a great review about Tim Lally Chevrolet! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Service Customer
The people are great and they get the job done right. Great dealership!!
John T.
CHAGRIN FALLS
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Service Customer
It was a recall they took care of me in a timely matter
Steven W.
MACEDONIA
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Service Customer
The staff was helpful and my situation was handled.
Andrea R.
BEREA
Business Response
Hi there! We're so happy we were able to help you out! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Service Customer
I took my car for service for one known problem and asked them to check on something else the problem was taken care of and done in a timely fashion. Thank you Matt!
Luvenia R.
EUCLID
Business Response
We're glad everything was completed quickly and to your satisfaction! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Business Response
Hi, thank you so much for your high rating. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Service Customer
Stephanie (I believe that was her) took real good care of me, kept me updated, and the whole dealership got me in fast and out fast.
Jeffrey D.
MAPLE HEIGHTS
Business Response
We appreciate your positive review about your recent experience with us! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Sales Customer
Joey our salesman was amazing. He took the time to listen and care about me and what I was l
Rebecca S.
SOLON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Service Customer
came for oil change first of all the tech who did the work Richard Wojciechowski left the car very clean was very pleased with his work, 2. asked for car wash No way was it done dirt still on windows mud still on tires. 3. came in before 7:30 was 2 1/2 hrs later car was done but service advisor was NOwhere around. zero stars for Ben Walker the best advisors you have are Matt and Jennifer I will be back but no happy with this service appt. my lease is up in december we will see if it comes back to you or somewhere else.
Michelle Z.
BEDFORD
Business Response
Hi, thank you so much for your high rating. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Service Customer
Matt Nagy made the experience seamless and easy
Rikquel T.
BEACHWOOD
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Sales Customer
Devin L. was an excellent salesman , he could considered all my needs and help me understand everything throughly
Alexus H.
GARFIELD HEIGHTS
Business Response
We want all our clients to have a comfortable and stress-free experience with us! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Service Customer
Service was perforrmed on time and completed what was necessary.
Herb C.
SHAKER HTS
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley Customer Care Specialist.
Confirmed Service Customer
I came in for an oil change and a leak was discovered. The job was quoted as a 8 hour job. I drop my car off on Friday March 6 and I didn't receive my car back until Tuesday March 10th. I lost money because I Uber out of my car. My vehicle was supposed to ready Saturday but no later than Monday. Then I received my car and had to return it back to the dealership because there was a coolant that was cause by the technician. My representative was a nice guy and apologized for the inconvenience.
James A.
SOUTH EUCLID