At Tim Lally Chevrolet, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet reviews to see what our customers are saying about us.
1234 Reviews Found
Business Response
We appreciate the kind words!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We look forward to your next visit! Take care!
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Confirmed Service Customer
bob fratus and jim head of body shop went above and beyond
Norman G.
CLEVELAND
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Tim Lally Chevrolet!
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Business Response
Thanks for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Glad you had a great experience!
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Matt was and is always helpful and friendly getting the work done quickly and efficiently. Thank you, Matt.
Anthony K.
SHAKER HTS
Business Response
It is great to hear that our staff at Tim Lally Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
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Business Response
Glad you had a great experience!
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Business Response
Thank you very much!
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Confirmed Service Customer
First time buyer...all good so far...of course time will tell...
Paul M.
MENTOR
Business Response
Hello Paul, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
I felt educated about the issue with my car and what the process of repairing would be.
Damika C.
CLEVELAND
Business Response
Glad you had a great experience! Thank you, and have a fantastic day!
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Confirmed Service Customer
The service technician who helped me, and guided me through my maintenance experience, was very efficient and professional. He also answered all my questions to my satisfaction. I was very happy with the whole maintenance visit experience. The technician was so good, I will definitely ask for him on my future maintenance visits.
Kenneth S.
INDEPENDENCE
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Tim Lally Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Very very personable, greeted immediately upon entering Service Dept. and listen careful To what I needed down. Showed me waiting room and offered me Coffee or other drinks. A wonderful Service Writer a keeper for sure. I will always ask for him
Francine V.
EASTLAKE
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Tim Lally Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Excellent experience. Joey Hurtuk went way beyond to find me a new Colorado that I wanted. It took a while but it was well worth it. Love the truck.
Thomas P.
PEPPER PIKE
Business Response
Thomas, we sincerely appreciate your feedback. Each employee is a valued member of the Tim Lally Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
It was a pleasant experience, the young man greeted me at my car and even held my coffee for me so I could out. I believe his name was Shaun.
Luella B.
CLEVELAND
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Sales Customer
I came in to the dealership knowing exactly what I wanted. In fact, I found the 2018 Silverado 1500 that I’ve been looking for on the website before visiting. There are several Chevrolet dealers closer to my home that I could have chosen, but the vehicle selection and raved reviews ultimately led me to Tim Lally. I was surprised when I arrived at the inventory and size of the dealership. There is even a MOVIE THEATRE!!! My salesman was Bruce Myers and he was a pleasure to deal with. He had patience and showed me all of the features the truck had to offer. Very friendly and easy to get along with. Helped me with my doubts of buying a new truck, and I’m happy that I did. Only downside was the negotiation process. The price started VERY high for the truck I was interested in. Negotiated 4 times and we were able to settle on a fair deal. It’s a dealership though, you have to expect difficulty with the price. Nevertheless I am very happy and pleased with my purchase and would recommend to anyone I know.
Colton L.
MACEDONIA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Thank you for this positive rating! Have a great day.
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Business Response
We love hearing from happy customers. Take care.
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Confirmed Service Customer
My service advisor Joe Vitale was excellent and honest. I will request him every visit!!
Rachel H.
MAPLE HEIGHTS
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