Customer Reviews

It took about 1 1/2 hours to inspect the car, change the oil, and rotate the tires. The care was washed. However, the car windows did not come out clean from the wash, there were spots, and my wife was not happy. But, overall, a good experience.

I have been a customer since 2002 and have always been impressed with how this dealership conducts its business. Their service dept. Is unmatched for quality of work, efficiency and they are very thorough. Their staff is friendly, courteous and straight forward.

Customer service was excellent! People were knowledgeable.

I've given so many reviews in the past. My response is always the same. Great service and prompt attention to my needs and concerns. I have no reason to go anywhere else.

Matt Nagy assisted and I’ve had the pleasure of working with him several times. Every experience has been top notch, he’s incredibly helpful and friendly. Appreciate the fantastic service I have always received!

Very helpful. Got with me right away. Very friendly made me n my family feel like their family!!

Very Bad Service

Super service, great people and a more than generous waiting area. A no-charge loaner was provided and our vehicle's problem was solved. What more could we ask?

Anthony in Sales and Mark in finance were very easy to work with at Tim Lally's. I didn't know what I wanted but I knew my price point. They helped me get were I needed to be in a new car. Thank you!

I got a shuttle to take me to work, at 2pm I asked for a shuttle back, waited 30 minutes then called, because I was on break at my job and only had 30 minutes, so I spoke with Matt and told him to have someone pick me up at 4:30 when I got off. I waited another 25 minutes before I called this time Matt was gone for the day, and they finally sent someone to pick me up. When I got to the dealership I was given my keys and told my car was in the front yard and I went to look only to find out that my car hadn't been brought to the front of the store, so I waited another five minutes while they found my car.

Excellent service, job well done . Time was great . Already recommend someone . Thank you

Very friendly and knowledgeable crew! Always a short wait time and I Love that!

I went in for noise with my brake pedal...sounds like air and as if it might need some oil on the pedal. We test drove it and I was told the sound was normal. I asked why the noise just started and was told it happens over time. My car is only two years old and I've had many vehicles without this issue. Also, after servicing the vehicle I'm always told "we washed your car!" Just to find our it was run through water and comes out spotty all over and I have to then go to the actual car wash....

My sells man Joe Hurtuk did a great job we got the cars we wanted and he show us how everything worked also got my nails done !

Good service.

I loved the Joe Z treated me as family and gave me all the time to pick out the best SUV I want. I been coming to him for my last four or five cars. Keep the rest of the staff as is. All are GREAT!!

Did not receive a car wash. This is the second time not receiving one

I did have one of the guys that check in your car tell me there was nothing wrong, so I had to call the service manger and he told me to bring my car back and they did a great job fixing it. I am glad I didn’t listen to the man that checks in the cars. I am a woman but I do my research on everything so I am just thankful for your service manger

They have always provided excellent customer service and exceptional technical care of me and my vehicle. They don't focus on the cost of them helping you, they focus on your satisfaction. I have bought all of my vehicles from Tim Lally, he sold me my first car when he was just a sales man at Bass on northfield road in Warrensville Heights and I have never regretted it.

Didn't have wait long well please with service.