At Tim Lally Chevrolet, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet reviews to see what our customers are saying about us.
It took about 1 1/2 hours to inspect the car, change the oil, and rotate the tires. The care was washed. However, the car windows did not come out clean from the wash, there were spots, and my wife was not happy. But, overall, a good experience.
I have been a customer since 2002 and have always been impressed with how this dealership conducts its business. Their service dept. Is unmatched for quality of work, efficiency and they are very thorough. Their staff is friendly, courteous and straight forward.
Matt Nagy assisted and I?ve had the pleasure of working with him several times. Every experience has been top notch, he?s incredibly helpful and friendly. Appreciate the fantastic service I have always received!
I got a shuttle to take me to work, at 2pm I asked for a shuttle back, waited 30 minutes then called, because I was on break at my job and only had 30 minutes, so I spoke with Matt and told him to have someone pick me up at 4:30 when I got off. I waited another 25 minutes before I called this time Matt was gone for the day, and they finally sent someone to pick me up. When I got to the dealership I was given my keys and told my car was in the front yard and I went to look only to find out that my car hadn't been brought to the front of the store, so I waited another five minutes while they found my car.
Khalil, we would like to extend our apologies for your experience, this is not how we like to conduct business. Please keep an eye out for a message from one of our customer experience representatives.
I went in for noise with my brake pedal...sounds like air and as if it might need some oil on the pedal. We test drove it and I was told the sound was normal. I asked why the noise just started and was told it happens over time. My car is only two years old and I've had many vehicles without this issue. Also, after servicing the vehicle I'm always told "we washed your car!" Just to find our it was run through water and comes out spotty all over and I have to then go to the actual car wash....
I did have one of the guys that check in your car tell me there was nothing wrong, so I had to call the service manger and he told me to bring my car back and they did a great job fixing it. I am glad I didn?t listen to the man that checks in the cars. I am a woman but I do my research on everything so I am just thankful for your service manger
Yvette, thank you for allowing us the second chance to improve on your visit! We are pleased that your vehicle is all fixed and that the service manager was able to provide you the level of service we strive for!
They have always provided excellent customer service and exceptional technical care of me and my vehicle. They don't focus on the cost of them helping you, they focus on your satisfaction. I have bought all of my vehicles from Tim Lally, he sold me my first car when he was just a sales man at Bass on northfield road in Warrensville Heights and I have never regretted it.