At Tim Lally Chevrolet, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet reviews to see what our customers are saying about us.
Usually I have no problem with my service but this time was an exception. I asked about getting an oil change only with no tire rotation because I was getting new tires put on my car. I was given one price for just the oil change with the paper printed that I signed. When my car was finished, I was told to pay more than double what I was originally quoted. When I asked about the price difference I was told "oh yeah that was the wrong price that my coworker told me. This is the actual price" I felt that if the price changed that much I should have at least been told before the work was started. I'm assuming that your policy is that if the work is less than a certain amount you don't have to get approval but as a courtesy since the price more than doubled I think I should have been told.
Went in for a follow up on an oil test and getting my recall on the my equinox for oil consumption. I was told by your head floor man I had no issues or any oil leaks from my car. Within a month the recall being fixed I noticed oil on my driveway and garage floor about size of a fist. Finally figure out it was my car and not my girlfriends 15 yr old car after two more weeks. I call service advisor said to get in ASAP got transferred to make an appointment at 3pm, got a call next day and told I couldn’t get in until middle of the following week due being booked up which I get but this was an oil leak which a service advisor said ASAP. After everything was done I compared paperwork and one inspection said I had a transmission leak this new one said nothing of the sort, as well as within the 6 week period I got my brakes replaced and on this paperwork says they need to looked at soon by your chart with a yellow check mark with they are barely a month old.
Salesperson was very knowledgeable about the car and took the time to go over all the features and how to use them. There was no pressure during the sale. The financing process went smoothly and timely. Other people we encountered were very friendly.
My part is in.after40 days. You need to call me and let me know. Schedule me an appointment. Make sure I have a rental. Fix my truck. and fix all the other problems without giving me a bulshit excuse !
Sales and financing departments deserve a 5 star rating. The crew that prepped my Camaro ZL1 1LE deserve a 1 star rating. The paint was in horrendous shape, there was terrible haloing all over the car caused by the use of a rotary buffer. The person that used the buffer had no idea how too use it properly. It'll cost me $1500 dollars in paint correction too fix his or her mistakes. Heavy swirling and deep scratches in quit a few spots do too the dealer wash. I shouldn't have too spend $1500 too fix the paint on a $73,000.00 car do too an employees inexperience. If you need someone too train your crew on proper prep after you receive your vehicles off of the delivery truck call Ross at Rehab Detailing in Bedford. This type of prep would be acceptable on my 16 Cruze, but not a high end models like the ZL1 and the ZR1 Corvette. These vehicles should be treated the way Porsche and Mercedes treat their high end models. Thank you