At Tim Lally Chevrolet, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet reviews to see what our customers are saying about us.
I brought my truck back in for a Diff seal leak, Exhaust leak (which i had to diagnose my self because last time said could not duplicate), and to fix the vibration as I just got new tires with a road force balance. It seems the diff leak is fixed. However the service manager called me and said they found a loose connection and fixed the exhaust leak. But when i got the write up from the payment desk the tech wrote could not duplicate at cold start and startup. Even though when i dropped i off i specifically said 50% throttle at around 3-4k rpm. Needless to say getting on the freeway after leaving it was still there.... Then i was told i bent the 2 rear rims thats why they will not balance even though since the day i got the truck 2 of the 4 wheels have always had more weight the the others. I was told a new road force balance was done because the last one was not done properly but it made the vibration worse. Starting to feel like there is no point in even trying to bring it because everything is could not duplicate.
The service representative was engaging and responsive to all questions asked. I was made aware of the needed repairs after the diagnosis was completed and took the necessary steps to have the repairs done to avoid any undue problems later.
Everyone at Tim Lally Chevrolet was so kind and helpful. Allie assisted me in scheduling my appointment quick and easy and answered all of my questions! My service advisor Joe was great! My technician Brent was awesome too!
It is great to hear that our staff at Tim Lally Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
I waited in my car in the service area for over 20 minutes before being approached. Thankfully, Bryon came to my rescue and was very attentive. He provided excellent and caring service and made a potentially bad situation into a good one. Thank you Bryon!
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Tim Lally Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Devin Lindsey was my sales person and was very helpful, patient and informative. I had been putting off purchasing a vehicle for about 6 months because I was nervous about buying a car and all of the horror stories I had heard. Devin reassured me from the moment I stepped in the dealership that i had come to right place and he would answer any questions or concerns right away that I did not understand. After a few minutes into the application, my nerves had settled. Besides Devin being very helpful, I was greeted by several other employees for Tim Lally dealership and offered refreshments. I wouldn't change a thing about my visit! I can see this dealership being around for a long time!!
Elizabeth, we are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Tim Lally Chevrolet, we value our customers and we look forward to seeing you on your next visit.