Barb P
MAYFIELD HTS, OH | 2020 Chevrolet TraxSeptember 14, 2021
Very kind stayed in touch and service was fantastic
Response from Tim Lally Chevrolet
September 18, 2021It's delightful to know that Matt and the team were able to provide you with such a pleasant experience. Thank you for taking the time to write this review. We look very forward to seeing you again in the future!
Sincerely,
Ashley Mulhall
CustomerCare@TimLally.com
Roy B
GARFIELD HTS, OH | 2016 Chevrolet 1500 SilveradoSeptember 7, 2021
I was in the area and got a flat tire. It was near 2 o’clock on Saturday afternoon. I called TIM Lally and they were able to get me in to fix my tire even though the dealer would close soon. While I was there I asked if they could change my antifreeze if they weren’t too busy otherwise I would bring my truck back another day. They were able to fix my tire and change my coolant as well. This saved me another trip back to the dealer and I Appreciated it. Ben in service took care of me And I truly appreciate his helpfulness. I will continue to use TIM Lally in the future and recommend them to my friends.
Response from Tim Lally Chevrolet
September 18, 2021Thank you for this wonderful review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.
Sincerely,
Ashley Mulhall
CustomerCare@TimLally.com
Khaleena D
SHAKER HTS, OH | 2015 Chevrolet EquinoxSeptember 3, 2021
I had a great experience with Tim Lally Chevrolet. Everyone was friendly and efficient with my service. I had my oil changed with the multipoint inspection and tire rotation. They were finished in 1.5 hours. I am very satisfied. Matt was extremely helpful. I'll have my vehicle serviced at Tim Lally again!!
Response from Tim Lally Chevrolet
September 18, 2021Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our team was so positive. We look forward to seeing you again.
Sincerely,
Ashley Mulhall
CustomerCare@TimLally.com
Betty G
MAYFIELD HTS, OH | 2016 Chevrolet MalibuAugust 27, 2021
Pleasant personnel, especially technician, didn’t have to wait too long.
Response from Tim Lally Chevrolet
August 27, 2021Thank you for taking the time to write this review. We aim to turn every person that visits us into a repeat customer. We look forward to working with you in the future.
Sincerely,
Ashley Mulhall
CustomerCare@TimLally.com
James G
CLEVELAND, OH | 2021 Chevrolet ColoradoAugust 23, 2021
Bruce my sales Representative was very good and helpful friendly and patient when we ran into a few snags he hung in there with me too get thought it and he was great. Show me around and kept me informed
Response from Tim Lally Chevrolet
September 10, 2021Thank you for the feedback! We are happy to hear of your positive experience at Tim Lally Chevrolet, and we are grateful you chose us for your automotive needs.
Sincerely,
Ashley Mulhall
CustomerCare@TimLally.com
Jennifer F
SOLON, OH | 2020 Chevrolet EquinoxAugust 15, 2021
Bottom line is I would go to the Collision Center at Tim Lally again. They did good work. Body work isn't cheap, but the estimate they gave us was accurate. It did take a little longer than anticipated, but when requested a loaner was promptly provided. Staff was courteous. I did return to have something looked at again and was taken care of immediately, no questions asked.
Response from Tim Lally Chevrolet
August 18, 2021Thank you Jennifer! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.
Sincerely,
Ashley Mulhall
CustomerCare@TimLally.com
Patricia S
EAST CLEVELAND, OH | 2017 GMC TerrainAugust 9, 2021
Courteous, friendly, all around a good experience. Tech came out explained what they were doing, got the job done very much to my satisfaction.
Response from Tim Lally Chevrolet
August 12, 2021Thank you for the feedback! We are happy to hear of your positive experience at Tim Lally Chevrolet, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!
Sincerely,
Ashley Mulhall
CustomerCare@TimLally.com
Thomas D
SAGAMORE HILLS, OH | 2021 Chevrolet SuburbanAugust 2, 2021
Once again joey hurtuk went above a beyond
Response from Tim Lally Chevrolet
September 18, 2021Your satisfaction is important to us, so we want to sincerely thank you for choosing Tim Lally Chevrolet and we hope to see you again soon!
Sincerely,
Ashley Mulhall
CustomerCare@TimLally.com
Frank L
WALTON HILLS, OH | 2021 Chevrolet ColoradoJuly 27, 2021
Staff is friendly, service was fast and completed in a timely manner. I definitely was will return for service and recommend Tim Lally Chevrolet to my family and friends.
Response from Tim Lally Chevrolet
July 29, 2021It is wonderful to hear that our staff at Tim Lally Chevrolet was able to provide you with a great experience! We really appreciate this feedback! If there is anything we can assist you with in the future, please let us know.
Sincerely,
Ashley Mulhall
CustomerCare@TimLally.com
Laura D
SHAKER HEIGHTS, OH | 2018 Chevrolet TraxJuly 23, 2021
The app notification said that I needed to make an appointment for routine maintenance, which I thought was covered. So I spent $70 for nothing. Wheel alignment still isn’t right, car pulls to the right. I’m sure that wasn’t covered either so I didn’t mention it. 😕👎
Response from Tim Lally Chevrolet
July 23, 2021Thank you Laura for your feedback. The routine maintenance includes the tire rotation, oil change, multipoint inspection, alignment check and we also top off all the fluids. If you are having concerns and need to schedule a service appointment please give us at 440-232-2000 to set an appointment. We look forward to your next visit!
Ashley Mulhall
CustomerCare@TimLally.com
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