AdChoices
Theresa V
CLEVELAND, OH | 2021 Chevrolet 1500 SilveradoDecember 3, 2020Very easy, willing to go the extra mile. Safe, clean, pleasantResponse from Tim Lally Chevrolet
December 3, 2020Hi there, thank you so much for your positive comments about Tim Lally Chevrolet. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We look forward to your next visit! - Ashley, Customer Care SpecialistAshley F
CLEVELAND, OH | 2013 Chevrolet EquinoxDecember 2, 2020This is NOT ASHLEY, this is her sister. So how did you get my e-mail address?Response from Tim Lally Chevrolet
December 3, 2020Hello, I will look into the information you have provided and remove the email address that was associated with the most recent service visit on 11/27/20. If you have any additional questions or concerns I can be reached at CustomerCare@TimLally.com. Thank you and have a great day. - Ashley, Customer Care SpecialistLeslie B
SOLON, OH | 2018 Chevrolet MalibuNovember 27, 2020The service was prompt as usual. I was kept informed of the progress on my car and given a "loaner" when it was determined that you would need the car overnight to complete the repairs. I got a call the next morning that the repairs were completed.Response from Tim Lally Chevrolet
November 27, 2020Hi there, thank you so much for your positive comments about Tim Lally Chevrolet. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley, Customer Care Special istAmanda B
BEACHWOOD, OH | 2018 GMC TerrainNovember 27, 2020I just bought my car in September and any issues I have had they have been on top of it and explains things to you. Always polite.Response from Tim Lally Chevrolet
November 27, 2020Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley, Customer Care Special istRegina K
CLEVELAND, OH | 2015 Chevrolet EquinoxNovember 26, 2020Matt my service guy is awsome it was him that make the experience greatResponse from Tim Lally Chevrolet
November 27, 2020Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tim Lally Chevrolet. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley, Customer Care Special istJazmine C
CLEVELAND, OH | 2019 Chevrolet EquinoxNovember 26, 2020Will never get another Chevy from Tim Lally again. Three other dealerships are going to do what you wouldn’t to keep your customer of 6 yearsResponse from Tim Lally Chevrolet
November 27, 2020We are sorry you feel that we would not do everything in our power to maintain a great customer relationship - especially one that has lasted over six years. Often we cannot control where the math ends up. We want to take this opportunity to remind you and others, too, that anytime you are frustrated by your experience please let us introduce you to someone on our management team. We aren't sure how another dealership is, with all things being equal, going to accomplish what the situation prevented us from accomplishing, but are nonetheless happy for you that you are able to find what you need. We hope to see you back in service the next time we can be of assistance!Reiny Z
MANTUA, OH | 2018 Chevrolet ColoradoNovember 26, 2020Everything went good efficient friendly politeResponse from Tim Lally Chevrolet
November 27, 2020Hello, thank you for your kind words and this wonderful review! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley, Customer Care Special istJoanne S
SHAKER HEIGHTS, OH | 2021 Chevrolet TraverseNovember 25, 2020My sales person was knowledgeable, but not high pressure. The management gave me the price I wanted for my trade. And I really like the vehicle! I have purchased from the dealership before, and am happy with their service department, as well. By the way, I am a lifelong Chevy lover!Response from Tim Lally Chevrolet
November 25, 2020Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley, Customer Care SpecialistRichard N
Bedford, OH | 2017 Chevrolet ColoradoNovember 25, 2020Easy, quick no hassleResponse from Tim Lally Chevrolet
November 25, 2020It is great to hear everything was done quickly and to your satisfaction! If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley, Customer Care SpecialistKathy K
OAKWOOD VILLAGE, OH | 2020 Chevrolet ImpalaNovember 24, 2020Joe our sales guy went above and beyond to make sure I got what I was looking for.Response from Tim Lally Chevrolet
November 25, 2020Your satisfaction is important to us, so we want to sincerely thank you for choosing Tim Lally Chevrolet. If you have any questions or concerns I can be reached at CustomerCare@TimLally.com. We sincerely value your business and look forward to your next visit! - Ashley, Customer Care Specialist